Terms, licence & privacy

Last updated: 25 September 2026

1. Seller

This shop (SAGIDIGITALDESIGN) is operated by SAGI Universe
Via Toscana, 06061 Castiglione del Lago (PG), Italy
E-mail: [email protected]

2. Terms of sale

Digital products only. All items in this shop are digital downloads. No physical items will be shipped.

• Prices are shown in euro and are the final price you pay. No VAT is added.
• Payment is processed securely by Stripe. We never see or store your card details.
• The contract is concluded when your payment is confirmed. You then receive a download page, and the link is also sent to the e-mail address you entered at checkout.
• Each file can be downloaded 5 times within 30 days of purchase. Please save the files on your own device. If your links expire, contact us and we will reset them.
• Colours may look slightly different on screen, on fabric or in print, depending on the device, printer and material used.

3. Licence

When you buy a design you receive a non-exclusive licence to use it. The copyright in the design stays with SAGI Universe.

A "finished product" is an item in which the design is part of the product (for example fabric, clothing, gift wrap, stationery, printed wall art, or a video background you use yourself), not the digital file offered on its own or in a way that lets others extract it.

4. Right of withdrawal

Under EU consumer law you normally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, this right ends once the download is made available, provided you agreed to this. At checkout you are asked to confirm that you want immediate delivery and that you understand you therefore lose your right of withdrawal. For this reason, completed purchases cannot be cancelled or refunded simply because you changed your mind.

5. Problems with a file

If an image or file is faulty (damaged, incomplete, or not as described), contact us at [email protected] with your order number. You can choose between a corrected file and a full refund of that item. This does not affect your statutory rights as a consumer.

6. Etsy

The same designs are also sold in our Etsy shop SAGIDIGITALDESIGN. Purchases made on Etsy are handled under Etsy's terms and policies. Purchases made on this website are handled under these terms.

7. Privacy

Who is responsible: SAGI Universe, Via Toscana, 06061 Castiglione del Lago (PG), Italy, [email protected].

What we collect and why:

• Name, e-mail address, country and order details: to deliver your files, send your download link, help you with questions, and keep the records the law requires (legal basis: performance of the contract and legal obligation).
• Payment: handled by Stripe, which acts as an independent processor under its own privacy policy (stripe.com/privacy). We never receive your card details.
• Download log: date, IP address and browser of each download, to prevent misuse of download links.
• Cookies: one functional cookie keeps your shopping cart. We do not use tracking or advertising cookies.

Who receives it: Stripe (payments) and our e-mail provider (to send your download e-mail). We do not sell or share your data for marketing.

How long we keep it: order records are kept for as long as the law requires for accounting purposes (up to 10 years). Download logs are kept for a shorter period.

Your rights: you can ask to see, correct or delete your data, or object to its use, by writing to [email protected]. Data we must keep by law will be kept until the legal period ends. You can also lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali, garanteprivacy.it).

8. Applicable law

These terms are governed by Italian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer rules of your own country.